Refund policy

At Wajora, we care about your shopping experience and always aim to provide the best quality products.

Please read our exchange policy carefully before placing your order.

Inspection Upon Delivery

Customers are allowed to inspect their order upon delivery before receiving it.

If you decide to completely refuse the order after inspection, you may do so, but the shipping fees must still be paid to the courier company.

Exchange Policy

Products can be exchanged within 2 days of receiving the order without providing a reason, under the following conditions:

  • The item must be in its original condition

  • Unused and unworn

  • With original packaging and tags intact

In this case, the customer is responsible for paying the shipping fees for the exchange process.

Defective or Damaged Items

If the product has a manufacturing defect or arrives damaged, Wajora offers an exchange free of shipping charges.

The issue must be reported within 48 hours of receiving the order, along with clear photos showing the defect.

Return Policy

Returns and refunds are not available under any circumstances.

Important Notes

  • Wajora reserves the right to refuse exchanges if the product does not meet the conditions above.

  • Colors may slightly vary due to lighting and screen settings.

  • Items damaged due to misuse are not eligible for exchange.

For any exchange requests or assistance, please contact us through our official channels.